# Museum ticketing software UK with timed entry

> Sessions for timed slots with capacity and buffer time, annual membership plans, discount codes, guest checkout and reports. Museum ticketing software UK.

Canonical page: https://venueora.com/industries/museums-galleries

VenueOra is museum ticketing software for UK museums and galleries: sessions for timed exhibition slots with capacity and buffer time, annual membership plans, discount codes, guest checkout and reports for sales, VAT and daily capacity, with tills for the shop and café from Posso UK.

## A day at your venue

1. Book a time slot: The visitor picks a session on their phone. Each session has its own capacity and buffer time before and after, so a popular show sells to its limit and the room clears between slots. Guest checkout needs no account.
2. Arrive and scan: At the entrance, staff scan the QR code on a phone or the visitor scans at a kiosk. A ticket already used is rejected, and reception mode shows the current session with search by guest, order or ticket.
3. Change the slot: A visitor who is running late is moved to a later session from the order, on the whole booking or on individual tickets. The confirmation is resent by email or SMS from the same screen.
4. Join as a member: A visitor who wants to come back buys an annual plan online or at the desk, signs in by password or magic link and sees outstanding payments and tickets in their account. Renewal reminders go out before it is due.
5. Buy in the shop and café: The shop and café run on ePOS tills from Posso UK, our hardware and installation partner. VenueOra provides payment processing on the Posso platform; the tills are a separate system from the visitor record.
6. Read the day’s reports: Session reports show each slot’s bookings and attendance. Sales, VAT, year-on-year comparison and daily capacity reports cover tickets and plans, and orders export for the finance team.

## What the venue runs on

- Sessions with capacity and buffer (Timed entry, https://venueora.com/timed-entry-ticketing): Timed exhibition slots run as sessions on a calendar, each with its own capacity and buffer time before and after. Bookings sit on the same order record as tickets, and a booking moves between sessions from the order.
- Annual membership plans (Memberships and passes, https://venueora.com/memberships): Annual and monthly plans priced by the museum, with renewal reminders and lifecycle emails for due, lapsed and win-back members. Members-only ticket types and scheduled publishing give members their own preview before the public.
- Discount codes and guest checkout (Ticketing, https://venueora.com/ticketing): Talks, late openings and previews sell as events with ticket types and live capacity. Discount codes are percentage or fixed, single or multi-use, dated and capped, per event or global, with campaign URLs. Guests check out without an account.
- Shop and café tills via Posso (ePOS and kitchen display, https://venueora.com/epos): ePOS tills, kitchen display for the café and card machines are supplied, installed, trained and supported by Posso UK, our hardware and installation partner. VenueOra provides payment processing on the Posso platform.
- Reports and payouts (Payments, https://venueora.com/payments): Reports cover sales, VAT, year-on-year comparison and daily capacity, plus session reports. Refunds, cancellations and reissued tickets run from the order, and payouts follow merchant verification. Card, Apple Pay and Google Pay at checkout.

## Outcomes

- Full slots, not full corridors: Capacity per session and buffer time between them spread a popular exhibition across the day. Online checkout and the kiosk sell from the same session record, so a slot cannot oversell.
- Passes that renew on time: Annual plans carry renewal reminders and lifecycle emails for due, lapsed and win-back members. Members see outstanding payments in their account, and staff see balances on the member record.
- Visits per member, visible: Ticket, plan and session bookings sit on one record. Audiences built from members, ticket buyers, events or ticket types let you email the people who came to one show about the next one.

## The slot, the pass and the talk on one record

Museums often run timed entry in one system, membership in another and events in a third. VenueOra puts the session, the plan and the event ticket on one visitor record, and Posso UK installs and supports the tills.

- Timed entry that holds the line: Each session carries its own capacity and buffer time and sells from one record online and at the kiosk. Session reports show bookings per slot, and the daily capacity report shows the day.
- Members first: Members-only ticket types and scheduled publishing open an exhibition preview or an evening opening to members before the public. Ticket types can require a plan, so a free members’ preview sells only to members.
- Posso on the tills: Posso UK supplies, installs, trains and supports ePOS tills, kitchen display and card machines for the shop and café, with UK-based support. Card data never touches your tills, kiosks or lockers.
- UK company, UK-based data: VenueOra is a UK company with UK-based support. Ticketing and membership data is UK-based, and one record covers every ticket, plan, session booking and payment for a visitor.

## Questions

Q: Can we cap the number of visitors in each exhibition slot?
A: Yes, each session carries its own capacity, with buffer time before and after so the room clears between slots. The count is tracked across online sales and the kiosk from the same session record. Session lengths, buffers and capacity are set per session on the calendar, so a small gallery room and the main hall can run different limits on the same day. Members book sessions the same way.

Q: Do annual passes work as memberships?
A: Yes, an annual pass is sold as an annual or monthly plan at the price the museum sets. Renewal reminders go out before the due date and the lifecycle manager emails due, lapsed and win-back members. Members sign in by password or magic link to see outstanding payments, download tickets and sign any outstanding policy. Ticket types can require a plan, so a members’ preview sells only to members.

Q: What does VenueOra museum ticketing software cover for UK museums?
A: Sessions for timed exhibition slots with capacity and buffer time, event ticketing for talks, late openings and previews, annual membership plans, discount codes and campaign URLs, guest checkout and QR check-in, with reports for sales, VAT, year-on-year and daily capacity plus session reports. Tickets arrive by email and in Apple Wallet or Google Wallet. The Free plan is £0 a month and £1.50 per ticket sold; the Venue plan is £150 a month and 80p per ticket sold.

Q: Who supplies the shop and café tills?
A: Posso UK, our hardware and installation partner, supplies, installs, trains and supports the ePOS tills, kitchen display systems, digital menu boards and card machines, with UK-based support. VenueOra provides payment processing on the Posso platform and the ticketing and membership record behind it. The tills are a separate system, so shop and café takings are reported by the till rather than in VenueOra’s ticket reports.

Q: Can visitors add tickets and passes to their phone wallet?
A: Yes, tickets are delivered by email and to Apple Wallet and Google Wallet with a unique QR code, and members download them again from their account. Staff scan the code at the entrance on a phone or the visitor scans at a kiosk; a ticket already used is rejected. Where a venue uses that hardware, kiosks also read RFID. Check-in shows on the event and in the session reports.

Q: Can we move a visitor to a different time slot?
A: Yes, a booking moves between sessions from the order, either the whole booking or individual tickets within it, and the confirmation is resent by email or SMS. Refunds, cancelled tickets and reissued tickets run from the same order screen, and a discount can be applied or removed after the sale. Orders export for the finance team.

## Related pages

- Timed entry: https://venueora.com/timed-entry-ticketing
- Memberships and passes: https://venueora.com/memberships
- Ticketing: https://venueora.com/ticketing
- ePOS and kitchen display: https://venueora.com/epos
- Payments: https://venueora.com/payments
- Timed entry ticketing: capacity and time slots: https://venueora.com/guides/timed-entry-ticketing-capacity-and-time-slots
- Season pass and annual pass software explained: https://venueora.com/guides/season-pass-and-annual-pass-software
- Pricing: https://venueora.com/pricing

Book a demo: https://venueora.com/pricing#request