# Trampoline park booking software for UK parks

> Trampoline park booking software for UK parks and FECs: jump sessions with capacity, memberships that renew, safety rules signed online, café ePOS and lockers.

Canonical page: https://venueora.com/industries/trampoline-parks

VenueOra is trampoline park booking software for UK parks, family entertainment centres, bowling alleys and climbing walls. It sells the session, sends the safety rules to sign, renews the membership and assigns the locker on one guest record, with Posso on the café hardware.

## A day at your venue

1. A jump session booked at home: The parent picks a start time from the branded checkout. Each session has its own capacity and a buffer to clear the court, and jumper and spectator tickets each carry their own price and capacity.
2. Safety rules signed before arrival: The court rules are a policy that sends automatically when the ticket is bought. The parent signs it in their account before the ticket can be used, and acceptance is stored against their record with the policy version.
3. Scanned at the front desk: Reception mode shows the current session. Staff scan the QR code and the ticket is marked used; a second scan is rejected. Walk-ins buy at the VenueOra kiosk and count towards the same session capacity.
4. Shoes and phones into a locker: LockVault, our smart-locker service, fits locker banks of 24 to 240 doors by the court. The hardware runs on VenueOra Locker Management, so a locker is assigned to the ticket and opens by NFC tag or an emailed PIN.
5. Parents order at the café: The café till runs on ePOS supplied and installed by Posso, our hardware and installation partner, with a kitchen display behind the counter. Posso card machines take tap and chip and PIN, and VenueOra provides the payment processing.
6. The membership renews on the first: A monthly or annual plan is priced by the park. Renewal reminders go out before the due date, lifecycle emails follow due, lapsed and win-back members, and a members-only ticket type gives members their own sessions.

## What the venue runs on

- Jump sessions with live capacity (Ticketing, https://venueora.com/ticketing): Sessions on the hour with their own capacity and buffer time are the trampoline park product, and the same model sells bowling lanes, climbing sessions and party slots. Live capacity and sales show what is left in each session.
- Memberships that renew (Memberships and passes, https://venueora.com/memberships): Monthly and annual subscription plans priced by the park, with member balances, renewal reminders and lifecycle emails for due, lapsed and win-back members. Members-only ticket types and discount codes reward the half-term regulars.
- Check-in and signed policies (Ticket scanning, https://venueora.com/ticket-scanning): Staff scan the QR code and a used ticket is rejected. A policy that must be signed before the ticket is used sends automatically on purchase, so the desk sees who has signed the court rules before anyone jumps.
- Café ePOS and kitchen display (ePOS and kitchen display, https://venueora.com/epos): Tills, kitchen display systems and card machines for the café, supplied, installed and supported by Posso. VenueOra provides the payment processing on the Posso platform, so card data never touches the till.
- Lockers for shoes and phones (Smart lockers, https://venueora.com/smart-lockers): Fitted banks of 24 to 240 lockers in four sizes, with charging variants carrying USB-C, USB-A and Qi pads. LockVault funds, installs, runs and maintains them at no upfront cost, and the park receives a share of rental revenue.
- Card terminals at the desk (Card terminals, https://venueora.com/card-terminals): Card terminals registered to the venue take a walk-in payment from the order at the desk, with Apple Pay, Google Pay and card-present status shown as it completes. Card data goes to a PCI DSS Level 1 acquiring partner.

## Outcomes

- Sessions sell to the cap: Capacity per session is set once and the checkout closes a session when it fills, so weekends sell every safe space online before the walk-in queue forms at the desk.
- Regulars become members: An audience built from ticket buyers receives a campaign offering a monthly plan, and renewal reminders and lifecycle emails keep the families who joined on the books through the quiet months.
- Lockers without capital spend: LockVault funds, installs, powers, runs, maintains and insures the lockers and sends an itemised statement on the 1st of each month. You give floor space and footfall and receive a share of rental revenue.

## The session, the rules and the locker belong to the same family

A trampoline park, a family entertainment centre, a bowling alley and a climbing wall sell the same thing: a timed session to a family that signs the rules, stores its shoes and eats afterwards. VenueOra keeps the session, the signed policy and the locker on one guest record, with Posso installing the café tills and LockVault running the lockers.

- Built for sessions, not events: Sessions start every hour, every day, with their own capacity and buffer time. Live capacity, QR check-in and wallet passes handle the Saturday peak without a printed list at the desk.
- Memberships that renew themselves: Renewal reminders and lifecycle emails for due, lapsed and win-back members keep members on the books. Members-only ticket types, invite codes and discount codes give the regulars sessions and prices of their own.
- Card data stays off your hardware: Card payments at the desk, the café and the locker run through a PCI DSS Level 1 acquiring partner. Card data never touches your tills, kiosks or lockers.

## Questions

Q: What does trampoline park booking software need to do in the UK?
A: Sell timed sessions with their own capacity, get the safety rules signed before the session, check jumpers in at the desk, renew memberships and report sales and VAT, all on one guest record. VenueOra does each of those from one platform, with tickets delivered by email and to Apple Wallet and Google Wallet and a gate that rejects a used ticket. Posso installs and supports the café tills and card machines and LockVault supplies the lockers on revenue share.

Q: Does it work for family entertainment centres, bowling and climbing walls?
A: Yes. The product is the same: a timed session with its own capacity, sold online and at the desk, to a family that then spends in the café. Bowling lanes, climbing sessions, party slots and soft play areas inside an FEC each sell as sessions or ticket types with their own capacity. Memberships, signed policies, café ePOS, card terminals and lockers work the same way across all of them, on one guest record.

Q: Can parents sign the safety rules before they arrive?
A: Yes. The court rules are written as a policy in a rich-text editor, with versions kept as you edit. The policy sends automatically when a ticket is bought, can be delayed or limited to certain events, and the parent signs it in their account before the ticket can be used. Acceptance is stored against their record with the version they signed, so the desk can see at check-in that the rules for this session have been accepted.

Q: Can we sell memberships alongside single sessions?
A: Yes. Monthly and annual subscription plans are priced by the park and sell on the same branded site as single sessions, and a member signs in by password or magic link to see outstanding payments and download tickets. Renewal reminders go out before the due date and lifecycle emails follow due, lapsed and win-back members. Members-only ticket types, invite codes and discount codes give members their own sessions and prices.

Q: Who installs the café till and card machines?
A: Posso, our hardware and installation partner, supplies, installs, trains on and supports the ePOS tills, kitchen display systems and card machines, with UK-based support. VenueOra provides the payment processing on the Posso platform. Café sales report from the Posso tills; VenueOra reports cover session sales, VAT, year-on-year comparison and daily capacity. Card data goes to a PCI DSS Level 1 acquiring partner and never touches your tills, kiosks or lockers.

Q: What do the lockers cost a trampoline park?
A: Nothing upfront and nothing to operate. LockVault, our smart-locker service, funds, installs, powers, connects, runs, maintains and insures the lockers; the park provides floor space and footfall and receives a share of rental revenue. An itemised statement arrives on the 1st of each month with payout by the 15th. Fitted banks run from 24 to 240 lockers in four sizes, including charging variants, and a proposal follows within 48 hours of a site review.

## Related pages

- Ticketing: https://venueora.com/ticketing
- Memberships and passes: https://venueora.com/memberships
- Ticket scanning: https://venueora.com/ticket-scanning
- ePOS and kitchen display: https://venueora.com/epos
- Smart lockers: https://venueora.com/smart-lockers
- Card terminals: https://venueora.com/card-terminals
- What is attraction management software?: https://venueora.com/guides/what-is-attraction-management-software
- Season pass and annual pass software explained: https://venueora.com/guides/season-pass-and-annual-pass-software
- Pricing: https://venueora.com/pricing

Book a demo: https://venueora.com/pricing#request