Memberships that renew and gym lockers that pay you

Plans are annual or monthly at the price the gym sets. Renewal reminders go out before the due date, and the lifecycle manager sends due, lapsed and win-back emails on the schedule you choose. The member sees outstanding payments in their account with a success, pending, failed or expired state and pays there. Staff see balances and outstanding payments on the member record, and an Accountant role covers payments, payouts, subscriptions and refunds.

The payment shows as failed in the member’s account and on the dashboard, and the member is asked to pay the outstanding amount from their account. Lifecycle emails cover due and lapsed members, so a member whose card has expired hears from you rather than finding out at the door. VenueOra does not retry the card on its own; the member settles the outstanding balance and the plan continues.

Staff assign a locker to a member, guest, ticket or event from the dashboard, and the member opens it with an NFC tag or a PIN, including a PIN emailed to a guest. Lockers can be released or emergency-unlocked remotely, marked out of service and reported on with usage analytics. LockVault, our smart-locker service, supplies and runs the locker hardware on revenue share, and it runs on VenueOra’s own locker management.

No, there is no upfront cost and no operating cost to the gym. LockVault funds, installs, powers, connects, runs and maintains the lockers and handles support, refunds, maintenance, software updates and insurance. The gym provides floor space and footfall and receives a share of gross rental revenue, with an itemised statement on the 1st of each month and payout by the 15th. The split is agreed after a site survey, and a proposal follows within 48 hours of an enquiry.

No, VenueOra checks people in and does not supply turnstiles or door hardware. Staff scan a ticket’s QR code on a phone, or the member checks in at a VenueOra kiosk by member search with a second verification step, and reception mode shows the current session and who has arrived. Gyms and climbing centres with a staffed desk usually find that is all they need. If you already have turnstiles, ask us what connecting them would involve.

Yes, day entry, class tickets and annual or monthly plans all sell from one checkout on the centre’s own site, by card, Apple Pay or Google Pay. A visitor who buys a day pass today and a monthly plan next month is one record, not two. Ticket types can be restricted to members or to a required plan, so a competition or a route-setting night sells only to the people it is meant for.