Timed slots, annual passes and talks on one visitor record

1. 01

   Book a time slot

   The visitor picks a session on their phone. Each session has its own capacity and buffer time before and after, so a popular show sells to its limit and the room clears between slots. Guest checkout needs no account.

2. 02

   Arrive and scan

   At the entrance, staff scan the QR code on a phone or the visitor scans at a kiosk. A ticket already used is rejected, and reception mode shows the current session with search by guest, order or ticket.

3. 03

   Change the slot

   A visitor who is running late is moved to a later session from the order, on the whole booking or on individual tickets. The confirmation is resent by email or SMS from the same screen.

4. 04

   Join as a member

   A visitor who wants to come back buys an annual plan online or at the desk, signs in by password or magic link and sees outstanding payments and tickets in their account. Renewal reminders go out before it is due.

5. 05

   Buy in the shop and café

   The shop and café run on ePOS tills from Posso UK, our hardware and installation partner. VenueOra provides payment processing on the Posso platform; the tills are a separate system from the visitor record.

6. 06

   Read the day’s reports

   Session reports show each slot’s bookings and attendance. Sales, VAT, year-on-year comparison and daily capacity reports cover tickets and plans, and orders export for the finance team.

1. 01

   Timed entry

   Sessions with capacity and buffer

   Timed exhibition slots run as sessions on a calendar, each with its own capacity and buffer time before and after. Bookings sit on the same order record as tickets, and a booking moves between sessions from the order.

2. 02

   Memberships and passes

   Annual membership plans

   Annual and monthly plans priced by the museum, with renewal reminders and lifecycle emails for due, lapsed and win-back members. Members-only ticket types and scheduled publishing give members their own preview before the public.

3. 03

   Ticketing

   Discount codes and guest checkout

   Talks, late openings and previews sell as events with ticket types and live capacity. Discount codes are percentage or fixed, single or multi-use, dated and capped, per event or global, with campaign URLs. Guests check out without an account.

4. 04

   ePOS and kitchen display

   Shop and café tills via Posso

   ePOS tills, kitchen display for the café and card machines are supplied, installed, trained and supported by Posso UK, our hardware and installation partner. VenueOra provides payment processing on the Posso platform.

5. 05

   Payments

   Reports and payouts

   Reports cover sales, VAT, year-on-year comparison and daily capacity, plus session reports. Refunds, cancellations and reissued tickets run from the order, and payouts follow merchant verification. Card, Apple Pay and Google Pay at checkout.

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