Card terminals for the door, the bar and the locker bank

It depends on who is at the point of sale. At the door and ticket desk, a VenueOra terminal takes payment from the order. For staffed bars, traders and tills, Posso card machines take contactless and chip and PIN with next-day settlement. For kiosks and locker banks with nobody serving, LockerPay certified Android and SoftPOS terminals take tap, chip and PIN, NFC and QR without staff. Most events run all three, and we map each point with you before anything is installed.

Card terminal and processing rates are quoted with your plan rather than published on this site. They depend on your card volume, the mix of contactless and chip and PIN, how many staffed and unattended points you run and whether lockers or kiosks are part of the deployment. Request a quote from the pricing page and we return a written figure that covers hardware, installation and support in the same document.

Posso, our hardware and installation partner, supplies, installs, trains and supports the card machines at staffed points. Posso reports free setup and training, UK-based support and a critical support response under 15 minutes across its own customers. Terminals in kiosks and lockers are LockerPay devices, supported through LockVault, our smart-locker service. Terminals on the door are registered in VenueOra and supported by us, so whichever device has a problem, you have one partnership to call.

Yes, within limits. LockerPay kiosk integrations on Linux, Android and Windows carry an offline-tolerant transaction queue, so a kiosk or locker bank keeps taking payments through a short loss of connection and sends them on when it returns. LockVault containers are Starlink-connected and self-powered, so they do not rely on the venue's Wi-Fi or mains. VenueOra terminals and kiosks report a heartbeat, so a device that drops off is visible in the dashboard. Ask us about your site and we will say what is realistic.

No. Card data goes to a PCI DSS Level 1 acquiring partner and never touches your tills, kiosks or lockers, or VenueOra-hosted code. Tokenisation, 3-D Secure 2 and machine-learning fraud scoring run as standard on LockerPay payments. This reduces what your venue has to protect, but it does not make you compliant by itself; your own PCI DSS obligations and assessment remain yours, and we describe what the hardware does rather than give legal advice.

At the door, yes. A VenueOra terminal takes payment from any order, and with the Locker Management module a locker can be rented from the door or kiosk and assigned to a ticket or a member, so the same terminal covers the walk-up ticket and the locker. LockVault locker banks take their own payment at the touchscreen kiosk through LockerPay, by tapping a card, Apple Pay or Google Pay, or by pre-booking by phone with a QR code on arrival.