Guests order at the kiosk and the kitchen sees it at once

Posso quotes the kiosks, with installation and training, alongside your ePOS software licence; there is no kiosk price list on this site. The quote depends on how many units you need, where they are placed and whether tills and kitchen display are part of the same installation. Posso reports free setup and training across its customers. VenueOra's own ticket kiosks and the card processing underneath both are quoted with your plan. Ask from the pricing page and we return one written quote.

Posso reports up to 30% higher average order value with kiosks across its own customers. That is Posso's figure, not a VenueOra result, and it varies with menu design, pricing and where the kiosk stands. What a kiosk reliably changes is that every guest sees the full menu at their own pace, which a busy till cannot offer at peak. We will talk through realistic expectations for your venue before you commit.

Posso, our hardware and installation partner, installs the self-ordering kiosks and trains your team. Across Posso's customers, setup and training are free, support is UK-based and critical support response is under 15 minutes. The kiosks, tills, kitchen display and menu boards come from the same supplier, so one installation covers the lot. VenueOra registers and supports its own ticket kiosks and provides the payment processing, and stays your point of contact for anything on the ticketing side.

Yes. The guest pays by card or contactless at the Posso kiosk and the order appears on the kitchen display system in sequence with orders from the tills. VenueOra provides the payment processing on the Posso platform, and card data goes to a PCI DSS Level 1 acquiring partner rather than to the kiosk. The order itself lives in the Posso system; VenueOra does not report food and drink sales.

No, and we would not suggest it. A kiosk adds ordering points so that guests who are happy to serve themselves do, while staff serve those who want a person, manage the queue and run the kitchen. Posso's own figure is labour cost reductions of up to 25% across its customers; in practice that tends to mean covering peaks without adding to the rota rather than removing the till. Keep at least one staffed point open.

A Posso self-ordering kiosk takes a food and drink order and sends it to the kitchen display; Posso supplies, installs and supports it. A VenueOra kiosk is registered to your venue in the Kiosk and Payment Terminals module and sells walk-in tickets for the current event, takes on-site payments, scans tickets and RFID, finds a member with a second verification step, and, where you use that hardware, runs face verification and pairs a wristband. A rink adds the skate-hire kiosk. VenueOra processes the card payments on both.